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Dealing with the dedicated centralized helpdesk system of the organization, is Aquarius Ticket Helpdesk software.Use of Aquarius Ticket Help desk software which contains the information which has been raised in past, creates a helpdesk database over a period of time. There are essentially 4 phases in this ticketing system: 1.Unassigned: A ticket is raised, the problem is mentioned, and the customer details provided, in this phase. 2.Open: The ticket is accepted and assigned to a helpdesk technician, who starts the initial investigation by connecting with the person who raised the request. 3.Pending: Ticket is currently pending some work, or some action has to be taken by the initiator of the ticket or the helpdesk technician. 4.Closed: If the solution provided in the third phase works properly and no further problem arises because of this, a communication is sent to the customers asking to close the ticket, by helpdesk providers.The ticket is put in closed status after receiving the approval from the customer. Aquarius Ticket Helpdesk spftware is becoming very popular due to accelerating demand in a competitive environment. The customers are provided with a helping hand and they feel the positives of the company they are interacting with, in today’s service oriented market.
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